Our Process

To find the products you want, go to our product page (located in the top menu bar). Once you've found the product(s), simply click on them to see additional information, photos, and, most importantly, pricing.

Our product pages show a variety of common sizes and quantities, along with pricing, which you can quickly add to your cart. Most pages also include a calculator in the pricing section, allowing you to get instant pricing on custom sizes and quantities.

To use the calculators, simply fill out the fields such as quantity, size, etc. (Note: All sizes must be entered in millimeters; for example, 1 metre should be entered as 1000). When you click 'Calculate my price', it will display your quote, which you can then click to add to your cart.

Once you've added all of the signage you need to your cart, click the checkout button on the top right side of the page. (Alternatively, email your order to admin@xelgraphix.com.au, including your invoice name, delivery address, and contact phone number.)

No payment is required when placing an order. We don't ask for money until you approve your artwork proof.

After entering your information on the checkout page and submitting your order, you will be taken to a confirmation page. This page includes a link for uploading artwork files and adding notes to the order.

 It is perfectly acceptable if you are unable to provide your artwork files immediately. When you submit your order, you will receive an email with a link to complete this later.

If you provide your print-ready artwork files (Artwork Specifications can be found under the 'Artwork Guildelines' section on the bottom of each product page), you can upload them through our site if they are under 5mb; files up to 15mb can be sent to admin@xelgraphix.com.au; larger files can be sent using google drive and sending us the link of your files.

 Alternatively, if you need us to create or finish a design for you, you can upload any logos or design elements, and we will contact you to discuss.

Our team will be notified of your order and will review any files you have uploaded. If they have any questions, or problems, or need to discuss the artwork that you want us to complete for you, they will contact you right away to discuss the order further.

Once we have everything we need, we create a job sheet and send it to our artwork team. At this point, you will receive an official order confirmation email with information about what will happen next.

Before proceeding to production, our artwork team will email you a digital proof for your approval. We will not begin production on any signage until the artwork is signed off, including repeat orders.

Before going into production, you will receive a tax invoice requesting full payment prior to the dispatch (or pick-up) of your signs. The email will include a link to an online payment gateway where you can pay using your credit card. You can also pay via EFT; the details will be provided on the invoice.

If your order is not paid in full, we will send you an email informing you that it is readyfor production and awaiting payment. As soon as we receive payment, the job will be processed for production.

Note: If your order totaled more than $1000 inc GST, we would have requested a 50% deposit before sending it to production. Your approved job will be held by our designers until the deposit is received, after which it will be released to production.

Our Team will proceed with the production of your order once digital proofing is signed off and payment is completed.

Large prints would require 5-7 working days and small prints would require 3-5 working days for production.

After your order is completed, they will dispatch (or notify you that it is ready for collection) your order with our courier, and you will receive an email confirmation with the courier tracking number.